About the Speaker
Jon Picoult helps companies impress their customers and inspire their employees, creating “raving fans” that drive business growth. He is the founder of Watermark Consulting and a noted authority on customer and employee experience. A sought-after business advisor and speaker, Jon has worked with the C-suite at some of the world’s foremost brands. He helps organizations capitalize on the power of loyalty, both in the marketplace and in the workplace. Prior to establishing Watermark, Jon held senior executive roles at Fortune 100 companies –leading service, operations, distribution, technology, sales and marketing. Early in his career, at the age of 29, Jon earned the distinction of becoming the youngest executive officer in the over 150-year history of a leading, global financial services company.