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Robert Spector

Customer Service Experiences & Best-Selling Author

Speaker's Fee Range : $15,500
Travels From :   WA

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Customer Service Sales Branding Diversity Retail Inspiration Corporate Culture Leadership Best-Selling Author Music / Entertain... Comedy / Humor

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  Books

  Robert Spector Profile

Robert Spector is co-author of the business classic The Nordstrom Way: The Inside Story of America's Number One Customer Service Company (John Wiley & Sons, 1995). BusinessWeek said, "For anyone looking to understand customer service at its best, this book bubbles with insights."

He completely revised the original book in separate editions in 2005, 2012, and Fall 2017, with the publication of The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture, co-authored with breAnne O. Reeves.

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  Robert Spector Talk Titles


  Topics

Customer Service Sales Branding Diversity Retail Inspiration Corporate Culture Leadership Best-Selling Author Music / Entertain... Comedy / Humor

More topics

  Books

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