How to be a Hospitality Fanatic!
This keynote helps anyone in the service industry to up their game when it comes to providing exceptional customer service to their customers and partners. I start by giving examples of what a hospitality fanatic is NOT and then teach what it really means to provide service to your customers. It's time to up your game when it comes to serving. I have written a book specifically for restaurants called Front-Row Service, How to increase Tip Percentage and Check Averages, so this keynote can be customized to people in the foodservice industry as well. However, this topic is not limited to restaurants and foodservice. If your business survives off of serving your customers, than this program is for you. It's all about relationships and delivering the unexpected to your customers. Feeding the needs of your customers before they ask, is what I like to teach in Front-Row Service. This keynote also touches on ways to inspire yourself to be better and up your game so you can continue to improve. Your customers deserve to be treated like VIP'S, so let them know that doing business with you is a front-row experience!
Why Settle for the Balcony?
How to get a Front-Row Seat in Life!
Life is short -- live it in the front-row! This dynamic keynote inspires people to get out of the balcony of their life and go for that front-row seat! With so many things out of control these days, attendees will be reminded that their attitude and perception are 100% within their control. With the right mindset, any seat can be a front-row seat!
After showing people the difference between living and working in the balcony, and general admission, I will inspire people to choose to live in the front-row. Successful people live in the front-row. As one of my clients said, ‘Nothing good happens in the back of the room!' In this session, I teach people to have a vision, be of service, be gutsy, appreciate what they have and be empowered to do more. By the time the audience hears this; they will be ready to get out of the balcony where they previously complained about how bad their seats were. Now, they will have all the tools necessary to make some immediate changes for positive results. As an additional training tool, I have a motivational book of the same title that would make a great attendee gift.
Whose Comfort Zone Are You In?
This keynote inspires people to recognize their vision, set goals, overcome obstacles and have a great attitude. Sometimes, people live in a comfort zone and don't even realize it. Others are influenced by negative people and do things for the wrong reasons. In this keynote, I help people take charge of their career and their life by stretching themselves out of their comfort zone and achieve more than they thought possible. With lots of stories of people who have overcome obstacles, the audience will be empowered to do more with what they have. The benefit to your audience is that when they leave, they will feel empowered to do more than they've done in the past and that will yield higher results for your organization. As an additional training tool, I have a motivational book of the same title that would also make a great attendee gift!
Taking Charge of Your Career:
10 Strategies for Professional Success
This program was designed to inspire people to be more accountable for their success and job opportunities. Too often, talented people wait for new roles and responsibilities that never appear. You will learn how to ask for what you want, and be more assertive in your career path.
This program was built using examples of how others have moved up their company ladder and creating a more rewarding career. After attending, you will leave with clearer strategies on how you can have more personal and professional success.
How to Increase Check Average and Tip Percentage in Your Restaurant
Learn the 10 things NOT to do if you want your customers to return again and again, and the 7 things TO do if you want to increase check average and tip percentage in your restaurant. Motivational speaker Marilyn Sherman has teamed up with a young food server, Devon Morton, who became number one in both tip percentage and check average in his first six months as a server. They have combined both the customers' perspective and the server's perspective to collaborate on a book of the same title. Marilyn recently added this new topic to her list of programs customized for food service. With stories of both success and failures, your team will walk away with actionable steps to immediately increase your effectiveness to your customers - resulting in higher check averages, higher tips, and repeat business.