Speaker's Fee Range : $10,500
Travels From : GA
Going Beyond Your Good Service to Exceed the Customer's Expectation
Exceptional Customer Service is packed with exercises designed for today's customer service needs. Managers as well as customer service people w...
Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service.
She is the author of the videotape series How to Give Exceptional Customer Service, the #1 selling business tapes in the U.S. for over 3 years. Her other videos and audiotapes include: Developing a Customer Retention Program, Building a Customer Driven Organization: The Manager's Role and Personal Power. Her recent book is Exceptional Customer Service - Going Beyond Good Service to Exceed the Customer's Expectations.
Why Customer Service Is NOT Enough
Exceptional Customer Service
Create A Service Focused Team
How to Lead a Team
Going Beyond Your Good Service to Exceed the Customer's Expectation Exceptional Customer Service is packed with exercises designed for today's customer service needs. Managers as well as customer service people will find useful and solid...
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10680 Treena Street, Suite 230
San Diego, CA 92131
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