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Joseph A. Michelli

Motivational Humorist, Best-Selling Author, & Business Consultant

Speaker's Fee Range : $17,500
Travels From :   FL

Topics

Motivation Motivation Empowerment Leadership Customer Service Branding Marketing Change Innovation Best-Selling Author Employee Engageme...

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Joseph A. Michelli Profile

Joseph A. Michelli, PhD, CPS, is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan and New York Times #1 bestselling author. His latest book is Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. Joseph's other titles include Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle.

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Joseph A. Michelli Talk Titles


Topics

Motivation Motivation Empowerment Leadership Customer Service Branding Marketing Change Innovation Best-Selling Author Employee Engageme...

More topics

Publications

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