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Elaine Allison

Customer Service Expert & Author

Speaker's Fee Range : Contact SpeakInc for Fee
Travels From :   BC

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Customer Service Leadership Women Communication Negotiation Conflict Resolution Best-Selling Author

  Books

  Elaine Allison Profile

Elaine Allison, CSP is known as a Customer Care Advocate and is an international speaker; trainer, consultant and author of the bestselling book The Velvet Hammer: PowHERful Leadership Lessons for Women Who Don`t Golf. With extremely successful results in helping organizations become #1 in Customer Care - Elaine delivers powerful keynotes and learning programs that have an impact on audiences. They leave with techniques in their back pocket that can be used immediately.

Elaine was one of Canada`s first female prison guards in an all male maximum security prison at the age of 19. She had a crash course in understanding how people interact with each other as her life virtually depended on it. She began to truly observe how we resolve issues, discover innovations and uncovered unique methods for dealing with even the most difficult situations.

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Elaine Allison Profile
Elaine Allison, CSP is known as a Customer Care Advocate and is an international speaker; trainer, consultant and author of the bestselling book The Velvet Hammer: PowHERful Leadership Lessons for Women Who Don`t Golf. With extremely successful results in helping organizations become #1 in Customer Care - Elaine delivers powerful keynotes and learning programs that have an impact on audiences. They leave with techniques in their back pocket that can be used immediately.

Elaine was one of Canada`s first female prison guards in an all male maximum security prison at the age of 19. She had a crash course in understanding how people interact with each other as her life virtually depended on it. She began to truly observe how we resolve issues, discover innovations and uncovered unique methods for dealing with even the most difficult situations.

She has been featured on ABC World News, Global TV, The Globe and Mail and many networks, newspapers, and radio shows across North America. Elaine`s hands-on experience, real life stories and illustrations of what we encounter daily helps audiences consider all their options and apply immediate solutions.

  Elaine Allison Talk Titles

Transforming Teams into Customer Care...

Transforming Teams into Customer Care Crusaders
Without customers, there is no business. You won`t need a marketing, accounting or operations department without them. Organizations that have raving fans actually have fewer error rates and lower costs to handling service breakdowns. The question is: How do you get your departments, stakeholders and (in some cases) even your suppliers to provide the kind of service you expect?

The customer is affected by what is happening with your organization, internally as well as externally. If you are ready to discover how a Culture of Care is created so your customers rate you number one, you will need the resources and skills Elaine provides to audiences.

Leading a Culture of Customer Care

Leading a Culture of Customer Care
Everyone`s leadership styles vary, from participative to autocratic and everything in between. There may be no "best way", however leading a culture of care is based on results. In Elaine`s leadership programs, the focus is on how you can turn your staff into Customer Care Crusaders. In her interactive and laugh out loud sessions, leaders will:

~Uncover which service breakdowns to focus on first
~Discover whether it is a system problem or a people problem, or both and what to do about it
~Learn how to set limits, encourage and engage teams to deliver their best every time because they want to and can
~Find out which targets, goals and nets to set with your teams and how they can be hit them every time
~Build a fool-proof system to keep continuous improvement alive and well on your team

Negotiating with Your Customer

Negotiating with Your Customer
So You Can Both Get What You Want
When a customer leaves dissatisfied, or you go broke trying to keep them happy, you won`t be around long to serve them. Client and customer retention is the cornerstone of any business. In fact, every business or not-for-profit organization is actually in the "relationship" business. In this session, attendees will:

Know the most important thing to do before you start any negotiation
~Learn the "Ask, Don`t Tell" approach
~Uncover that negotiations are not meant to be tough even though they might be stressful
~Discover how to present your side without alienating the other person
~A method to understand your final options and walk away position
~Understand there is no problem so great that it can`t be solved
~Bonus: Discover why women lead differently than men and what to do about it

  Topics

Customer Service Leadership Women Communication Negotiation Conflict Resolution Best-Selling Author

  Books

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