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Don Peppers

Best-Selling Author, Customer Strategy Visionary, Founding Partner, Peppers & Rogers Group

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Travels From :   CA

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Business Visionaries Leadership Customer Service Marketing Sales Social Media Change Management Innovation Corporate Culture Best-Selling Author Future Trends Technology / IT Relationships / N...

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  Don Peppers Profile

Recognized for 25 years as one of the world's leading authorities on customer-focused business strategies, Don Peppers is an acclaimed author and co-founder, along with Martha Rogers Ph.D., of Peppers & Rogers Group. His latest endeavor is the formation of CX Speakers, a new company delivering workshops, keynote presentations and thought leadership consulting that is focused on customer experience topics.

Don Peppers' work routinely examines the business issues that today's global enterprises are grappling with while trying to maintain a competitive edge in their marketplace. Don recently released his 11th book, Customer Experience: What, How and Why Now, a collection of bite-sized essays offering insights and "how to" recommendations on how to build and maintain a customer-centric business. It uses real world examples to cover not just the central issue of customer experience, but also corporate culture, strategy, technology, and data analytics.

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  Don Peppers Talk Titles

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  Topics

Business Visionaries Leadership Customer Service Marketing Sales Social Media Change Management Innovation Corporate Culture Best-Selling Author Future Trends Technology / IT Relationships / N...

More topics

  Books

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