Topics
Team Building Customer Service
Books
Designing Web Navigation
Thoroughly rewritten for today's web environment, this bestselling book offers a fresh look at a fundamental topic of web site development: navigation design. Designing Web Navigation demonstrates that good navigation is not about technology-...
Mapping Experiences
A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it's worse when people inside t...
Jim Kalbach Profile
Jim is currently the Head of Customer Success at MURAL. Previously, he worked in various design-related consulting roles for large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix.
Before moving back to the US in 2013 after living for fifteen years in Germany, Jim was the co-founder of the European Information Architecture conferences. He also founded the IA Konferenz, a leading UX design event in Germany.
Topics
Team Building Customer Service
Books
Designing Web Navigation
Thoroughly rewritten for today's web environment, this bestselling book offers a fresh look at a fundamental topic of web site development: navigation design. Designing Web Navigation demonstrates that good navigation is not about technology-...
Mapping Experiences
A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it's worse when people inside these companies can...