Rick Barrera

Testimonials

"Rick's presentation is not a generic one size fits all presentation. He customized the presentation to meet our unique retail model and then worked through our workshops to help us get started forming a positive branding message. Rick brings a passion to improving the customer experience by working through the process providing an outsider's view that challenges what you think you are saying and what you may really be saying to the customer."
CostULess

"You did an excellent job of reaching out to our attendees by sharing your stories and concepts. They were both motivating and inspirational. We know you had great impact on our managers when the majority of them are passing the "ride the wave" story to their coworkers."
Richard Doran, Senior Vice President
Alliance Funding Company

"Your material was relevant, showed insight, and most importantly, was thought provoking. We were all impressed, and appreciated that you took the time to study our business and were able to use applicable and appropriate analogies to make your point."
Brendan Carr, National Channel Manager
The Perrier Group of America

"You took the entire group right up to the edge and inspired them to action. I have heard stories from all over our systems about franchisees putting things in place to improve their customer service levels. You were a tremendous catalyst in waking people up to the fact that our customer service levels must improve."
Scott Anderson, Executive Vice President
Thrifty Car Rental

"The amount of work and thought you put into our group was most apparent in the high degree of customization which you delivered. Your references to our many programs and terminology were right on point and relevant. They served to help bring home the highly effective strategies that you pointed out to our people in dealing with the change that is being thrust upon us all as we go "fast forward"
Chet Helck, Senior Vice President
Investment Management & Research, Inc.

"Although it has been over 6 months since your presentation on Fast Forward, I felt it appropriate to share with you the lasting impact your program has had on our organization. After your phenomenal delivery, we ordered five videos, and these have since been nearly worn out by the senior management of our firm. We currently have an additional ten managers on the Rick Barrera waiting list."
John Monark, Vice President
CH2M Hill

"The President of our organization was right when he decided within two minutes of watching your demo tape that you were the right speaker for our 1997 Annual Convention. Not only did you customize your speech to get all the relevant points addressed, but you managed to do it in just 90 minutes, all the time keeping the audience captive."
Elaine Dibie, Manager, Conventions & Buying Shows
Shurfine International, Inc.