Phillip Van Hooser

Biography

Since 1988, Phillip Van Hooser has spoken, written and consulted on leadership and customer service issues worldwide. His clients include such well-known corporations as P&G Pharmaceuticals, BlueCross BlueShield, Lockheed Martin, KPMG and Verizon Connected Solutions. Through his masterful storytelling, Phil's audiences experience tried and true leadership and customer service examples drawn from the real work world -- ideas that can be quickly transferred to current circumstances to create immediate improvements.

A former FORTUNE 500 manager, Phillip Van Hooser spent years working with executives and employees at all levels to discover what people really want from their leaders and service providers. He knows that successful leadership and customer service are inseparable.

Van Hooser is a business author whose expertise has been published in numerous trade journals and publications including Investors Business Daily. His latest book, "Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty," is a consistent top seller at Barnes&Noble.com that presents a proven model for creating an endless stream of loyal, repeat customers.

Publications

A simple, straightforward guide to remarkable customer service Willie's Way is unlike any other customer service guide. A story as good as the advice it offers, the book presents the real-world customer service wisdom of a real, one-of-a-kind cabdriver. Author Phillip Van Hooser learned more about great customer service during one cab ride with Willie than he ever thought possible. From his friendly banter to his personalized customer care, Willie woos, wows, and wins customers with ease. This book translates Willie's commonsense wisdom into practical applications any businessperson can apply. Each chapter looks at one of six secrets Willie employed and explains how and why it works. These techniques, strategies, and commonsense tips will help anyone who deals with customers in any industry deliver the kind of unforgettable and uncommon customer service that keeps people coming back for more. From listening to customers, to offering special favors, to making every customer interaction special, these practical, commonsense customer service values are sure to impress, entice, and win new customers with every interaction.

Titles

"Transforming Leaders"
Competitive, growth-oriented businesses require multi-faceted leaders who generate profits while improving employee performance and retention. Through real-life examples and thought-provoking discussions, Phil offers executives and managers practical strategies that will transform the way they solve complex leadership issues.

"6 Secrets of Service Professionalism"
Based on his best-selling book about one special cab driver who embodied the secrets of exceptional customer service, Phillip Van Hooser shows business leaders how applying six techniques to their own enterprises will boost performance and profitability while building profitable, loyal customer relationships. These strategies from "Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty" work for company executives, managers and frontline staff. Anyone who has direct contact with customers -- inside the organization or across the counter -- can build profitable, long-term customer relationships using these proven strategies.