Jeffrey Gitomer

Biography

AUTHOR. Jeffrey Gitomer is the author of The New York Times bestseller The Sales Bible and The Little Red Book of Selling. All of his books have been number one best sellers on Amazon.com, including Customer Satisfaction is Worthless, Customer Loyalty is Priceless, The Patterson Principles of Selling, and his latest best-selling books The Little Red Book of Sales Answers, The Little Black Book of Connections, and The Little Gold Book of YES! Attitude. Jeffrey’s books have sold millions of copies worldwide.

OVER 100 PRESENTATIONS A YEAR. Jeffrey gives seminars, runs annual sales meetings, and conducts live and Internet training programs on selling and customer loyalty. He has presented an average of 120 seminars a year for the past ten years.

BIG CORPORATE CUSTOMERS. Jeffrey’s customers include Coca-Cola, D.R. Horton, Caterpillar, BMW, BNC Mortgage, Cingular Wireless, MacGregor Golf, Ferguson Enterprises, Kimpton Hotels, Hilton, Enterprise Rent-A-Car, AmeriPride, NCR, Stewart Title, Comcast Cable, Time Warner Cable, Liberty Mutual Insurance, Principal Financial Group, Wells Fargo Bank, Baptist Health Care, BlueCross BlueShield, Carlsberg Beer, Wausau Insurance, Northwestern Mutual, MetLife, Sport Authority, GlaxoSmithKline, AC Neilsen, IBM, The New York Post, and hundreds of others.

IN FRONT OF MILLIONS OF READERS EVERY WEEK. Jeffrey’s syndicated column, Sales Moves, appears in more than ninety-five business newspapers worldwide, and is read by more than four million people every week.

SELLING POWER LIVE. Jeffrey is the host and commentator of Selling Power Live, a monthly, subscription-based sales resource bringing together the insights of the world’s foremost authorities on selling and personal development.

ON THE INTERNET. Jeffrey’s WOW! websites www.gitomer.com and www.trainone.com get as many as 25,000 hits a day from readers and seminar attendees. His state-of-the-art web presence and e-commerce ability has set the standard among peers, and has won huge praise and acceptance from customers.

TRAINONE ONLINE SALES TRAINING. Online sales training lessons are available at www.trainone.com. The content is pure Jeffrey – fun, pragmatic, real world, and immediately implementable. TrainOne’s innovation is leading the way in the field of customized e-learning.

SALES CAFFEINE. Jeffrey’s weekly e-zine, Sales Caffeine, is a sales wake-up call delivered every Tuesday morning to more than 130,000 subscribers, free of charge. Sales Caffeine allows Jeffrey to communicate valuable sales information, strategies, and answers to sales professionals on a timely basis.

SALES ASSESMENT ONLINE. The world’s first customized sales assessment, renamed a “successment,” will not only judge your selling skill level in twelve critical areas of sales knowledge, it will give you a diagnostic report that includes fifty mini sales lessons. This amazing sales tool will rate your sales abilities and explain your customized opportunities for sales knowledge growth. This program is aptly named KnowSuccess because you can’t know success until you know yourself.

AWARD FOR PRESENTATION EXCELLENCE. In 1997, the National Speakers Association awarded Jeffrey the designation of Certified Speaking Professional (CSP). The CSP award has been given less than 500 times in the past twenty-five years and is the association’s highest earned award.

Publications

In 1998 Jeffrey took a leadership position and wrote a book about loyalty when the rest of the world was stuck on satisfaction. More than 500,000 world wide copies later, turns out he was ahead of the curve, and right on the money.

Ten years later he is again making a statement. The next decade will be defined by TRUST.

TRUST in countries, governments, corporations, and individuals.
TRUST in products, services, claims, speeches, commercials, and ads.
TRUST in clergy, sports heroes, teachers, firemen, and police.
TRUST in healthcare, economies, newspapers, books, and the internet.
TRUST in families and friends.

This breakthrough book defines trust, relates trust to truth, tells how to gain trust, how trust is lost, shows examples of trusted relationships, and how to rebuild trust. And for salespeople this book shows how to build loyal relationships and become a trusted advisor – written in Jeffrey's straight-forward style you have come to know – and yes, even trust.

Trust is the basis for all relationships.
This book will help you:

Tell the truth. This is the number one element of trust AND relationships.

Do what you say you will do. This is a test for being trustworthy and reliable.

Communicate in a timely manner. This shows you are responsible, on top of it, and that you care.

Bring value beyond your product or service. What you do to help others be more successful will be a true reflection of your character.

Be on time. Being on time shows you respect the other person’s time.

Be friendly. Smiling people are the gateway to open communication.

Be sincere. This can only come from belief in what you do, loving what you do, and caring for others.

Show and say genuine thanks. Be grateful for the opportunity to be of service.

Be consistent. I believe this element of trust is the most difficult to master because it combines all the other elements.

Give trust. You become trustworthy by giving trust to others.

Titles

Elemental Selling
Elemental Service
Customer Wellness
Business Development