Bruce Wilkinson

Biography

Bruce S. Wilkinson, CSP is a leadership/customer service consultant, professional keynote speaker, workplace trainer, author and implementation specialist who reinforces personalized messages with humor, passion, enthusiasm and authenticity. His mission is to help organizations translate their culture into a workplace climate that inspires excellence. Bruce has degrees in both Safety Engineering and Occupational Safety and Health. He was a two-term elected member of the Board of Directors of the National Speakers Association and is one of fewer than 700 people worldwide to earn the prestigious Certified Speaking Professional (CSP) designation.

Bruce recently retired after twenty-two years of service as a post certified reserve police officer with the Jefferson Parish Sheriff`s Office (New Orleans), where he worked in patrol, emergency rescue and as a member on the police academy staff. Besides his personalized keynotes, he has developed and presented programs on effective leadership, teams, communication, workplace culture/climate, change, work/life balance, managing and motivating employee behavior, humor at work, customer service, sales motivation and safety leadership.

As President and Chief Leadership Officer of Workplace Consultants, Inc. and Wilkinson Seminars and Presentations, he has presented in all 50 states, delivering enthusiastic keynotes and training programs for over twenty-three years to clients such as Office Depot, Burger King, SUBWAY, KFC, Xerox, Frito-Lay, various contractors and hospitals, Kellogg`s, T.G.I. Friday`s, the Department of Defense, NASA, Louisiana State University, Miller Brewing, Anheuser-Busch and Jack Daniel`s.

Titles

Building a Better Business: It's the Peoplework - Not the Paperwork!
Economic downturns, customer expectations, employment issues, technology challenges, expanding regulatory compliance and multi-generation employee communication concerns can take their toll on a sometimes overworked workforce and especially managers and team leaders. As a result, many organizations have decided to implement a positive and consistent workplace culture through their mission, vision, values, goals and strategic objectives. Unfortunately, the reality is that organizational culture doesn't always translate into a matching employee climate at the first-line supervisor and employee level. This highly engaging, informative and content-driven presentation will demonstrate how to Build a Better Business by implementing an inspired first line leadership and value-based employee accountability culture and climate of trust, respect, integrity, teamwork, communication, inclusiveness, leadership, service, change and personal responsibility. Remember, it's the Peoplework - Not The Paperwork!

Implementing an In-House Brand: The Key to Long-Term Organizational Sales, Service and Business Success
Image is the result of combining both your Brand and Identity. You then Market your organization's Image and Sell the Service that you promised. Unfortunately, the reality is that sometimes an organization's perceived image, doesn't always translate into the matching attitudes, behaviors and day-to-day performance, from all of the personnel that directly effects what customers and clients think about their brand. This will be highly engaging and content-driven presentation that will address how to create and implement the type of In-House Brand and Image that retains and attracts both customers and employees alike.

Something for Nothing: Dealing with the Entitlement Mentality
Changing economic times have caused many organizations to rethink the way they manage, motivate, lead, inspire and hold people accountable for performance at work. But some employees, particularly those with tenure, develop a sense of entitlement and believe that they deserve what they get because it's owed to them. Entitled employees do not feel obligated to perform to their maximum potential, are more difficult to work, frequently resist change and are less likely to respect their leaders. They may also cause considerable problems for those employees who are doing their jobs each day without complaining. This high-level, energetic and content driven session will address how attitudes positively and negatively affect team performance morale, customer service, sales, personal accountability and leadership's ability to get things done.

Developing a culture of leadership, communication, pride, trust, teamwork and personal responsibility.

Developing & implementing both a culture and climate of personal responsibility.

Going for the gold in people, service, quality and performance.

Each one leads one: the key to long-term leadership and team success.

Managing, motivating and leading a multi-generational workforce.

Surviving the storms of change: Leadership lessons from Hurricane Katrina.

Redefining leadership and communication in times of change.

Making safety a value - not a priority: The key to long term safety success.

Redefining safety leadership & accountability: Managing and motivating employees to work Safely.

Safety and the human factor: Taking personal responsibility for workplace safety.

Changing your attitude: Taking personal responsibility for behavior at work.

Balancing life, work, family and friends - You`ve got to have a sense of humor.

Bringing fun and a positive attitude back to work and life.

Where there`s change there`s opportunity!

Get motivated to get ahead!

Breaking the barriers to first class customer service.

Self Motivation and Enthusiasm: the keys to long term future success.

Working together to prevent and address conflicts, disagreements, harassment, threats and attacks at work.