Keynote Speaker: Jeanne
Bliss

Customer Service & Experience Expert

Jeanne Bliss is not an evangelist or observer of companies; she is a customer experience expert.

Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association.

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She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, Jeanne Bliss guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers' lives.

Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands' End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company's CEO, she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands' customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.

Her ability to effectively guide leaders and companies to earn customer-driven growth is based on these experiences as a practitioner for over 20 years working across organizations to unite the C-Suite and organizational silos.

Jeanne is also the author of the groundbreaking book, "Chief Customer Officer" (Jossey-Bass, 2006). The book was the first of its kind to address the role of the customer leadership executive. It quickly became a bestseller and has been translated into eight languages. Her second book, "I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad," (Portfolio, 2001) was also a bestseller and translated into five languages. Her latest book, "Chief Customer Officer 2.0" (Wiley) was published on June 15, 2015.

Jeanne is a highly sought after speaker, keynoting high profile conferences and corporate events. She has spoken for speaking clients such as Intuit, Pella Windows, Staples, Activision, MetLife, Zappos, and AARP, and has appeared in major media outlets such as Fast Company, Forbes, MSNBC, The Associated Press and The Conference Board.

Demo Video 1


Talk Titles:

The Five Decisions of Beloved and Prosperous Companies:

Adapted from Jeanne's Book I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad.

In this keynote or workshop, I take you "behind the scenes" into the decision making that happens inside beloved companies. Discover the five common decisions they make and put into practice that makes them immune to the competition and thriving, in good times and bad. Learn how their culture is their growth engine, and the impact of their uncommon decision-making. Then, through this session, begin the process to understand how your decisions and actions have created your culture. Understand its impact on your customers, on your employees and on your business growth and prosperity. Become a Beloved and Prosperous Company.

How to Build Your Customer-Driven Growth Engine:

Adapted from Jeanne's Book Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine

Just how do you go about building a customer-centric company? How do you earn the right to growth, by improving customers' lives? In this keynote or workshop, Jeanne Bliss demystifies how you can successfully lead a customer experience transformation. Built around her five-competency framework that has launched and advanced the customer experience transformation in businesses around the world, Jeanne will navigate you on embedding these competencies to get into action quickly with a united leadership team. And will show you how embedding them will shift your business intent toward earning the right to growth by improving customers' lives. She will also share some of the over 40 interviews conducted with CCO's around the world and how they are bringing these competencies to their organizations.

Other Titles:

•Become a Beloved & Prosperous Company that Earns Social Media Raves & Growth
•Helping Companies Grow…by Improving Customers' Lives
•How to Build Your Customer-Driven Growth Engine
•Leading Customer Experience Transformation & Innovation
•The role of the Chief Customer Officer
•Unite Your C-Suite to Transform Your Business

Speaking Topics:

Business, Business Visionaries, Author, Customer Service, Decision Making, Leadership, Management, Sales, Team Building