Keynote Speaker: Jeanne
Bliss

Customer Service & Experience Expert

Jeanne Bliss is not an evangelist or observer of companies; she is a customer experience expert.

As the Customer Leadership Executive for five large U.S. market leaders, Jeanne fought valiantly to get the customer on the strategic agenda, redirecting priorities and creating transformational changes to the brands` customer loyalty. She has driven achievement of 95 percent loyalty rates, changing customer experiences across 50,000-person organizations.

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Jeanne developed her passion for customer satisfaction at Lands` End, Inc., where she reported to the company`s founder and executive committee as leader for the Lands` End customer experience. She was Senior Vice President of Franchise Services for Coldwell Banker Corporation. Jeanne served Allstate Corporation as its chief officer for customer satisfaction & retention. She was Microsoft Corporation`s General Manager of Worldwide Customer & Partner Loyalty. At Mazda Motor of America she initiated the brand`s retention effort.

After 25 years as the Customer Experience Executive in five major US Corporations, Jeanne founded CustomerBliss in order to create clarity and an actionable path for driving the customer loyalty satisfaction commitment into business operations.

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Talk Titles:

Become A Company Customers Love And Can`t Live Without

What`s on the inside shows up on the outside... And that means C-U-L-T-U-R-E
The five decisions of beloved and prosperous companies.

Hundreds of companies have customers who admire them, but only an elite few have true advocates - passionate, vocal, loyal fans - who tell the stories of their experiences and about how much they love them.

Go behind the scenes of the decision making that goes on inside beloved companies. Discover the five common decisions they make and put into practice that makes them immune to the competition and thriving, in good times and bad. Learn how their culture is their growth engine. Learn the impact of their uncommon decision making. Then, through this session, begin the process to understand how your decisions and actions have created your culture. Understand its impact on your customers, on your employees and on your business growth and prosperity. See how far or close you are to earning business outcomes compared to beloved and prosperous companies.

Make Your DNA Revolve Around Customers

Get past the lip service to earn your customers` rave...
Deliver an experience your customers will want to repeat and tell everyone they know about!

Companies and leaders genuinely want to do the right thing for customer and the business, yet competing operational priorities make it difficult to focus on delivering a meaningful customer experience day in and day out.

Customer companies have a remarkable capacity to blend agendas across the organization to deliver a coordinated and meaningful experience to customers. Most companies want to get there. Few arrive at the destination.

Learn the most powerful actions to take, and in what order to take them!

This valuable and compelling content, adapted from Jeanne Bliss`s best-selling book, Chief Customer Officer: Getting Past Lip Service to Passionate Action, is part of a learning journey designed to help you focus on what`s most important for delivering meaningful customer experiences that drive profitability and growth. It`s not about a point in time; it`s about a process that leads to customer rave.

You will walk away with strategies and tools customized to build powerful customer relations and clarity for leaders on how to create partnerships and motivate employees. Audiences receive practical advice, actions, and ideas for how to reset the way they work together to make customers the priority of the business.

Speaking Topics:

Business, Business Visionaries, Author, Customer Service, Decision Making, Leadership, Management, Sales, Team Building