Toni Newman

Biography

Five-time award winning business owner Toni Newman, is a highly sought after Innovation Catalyst and professional speaker with an uncanny ability to help her clients turn information into innovation and ideas into results. With years of business experience in fields as diverse as law, advertising, tourism, entertainment and event management, Toni brings a uniquely powerful mix of strategy, creativity and real world insight to the table.

In today`s incredible challenging marketplace, where competitive advantage is determined by our ability to effectively differentiate ourselves from the competition, Toni`s uniquely integrated approach to Customer Touchpoint innovation is a powerful tool and both she and her clients have the results to prove it. Her powerful and passionate message, supported by practical tools and techniques, applies to organizations of all sizes and across all sectors.

As a speaker fluent in both French and English, Toni travels all over North America working with leaders who are committed to change and ready for results. Her approach is quite simply a breath of fresh air. Entertaining and yet highly knowledgeable, authentic and truly engaging, Toni gets her message across to audiences with both style and substance. Attract, Keep and Engage more Customers more Often. Grow your Business.

Titles

Why? Why Not! How to Attract, Keep and Engage More Customers More Often so that you can Grow your Business.
Toni`s signature presentation, delivered to thousands of participants who to this day still use Why Not! as the rallying cry for change and innovation within their own organizations, is both fast paced and thought provoking. Designed as a highly memorable Customer Touchpoint Innovation101, not only does this program introduce participants to the power and potential of the C.T.I. mindset, it also leaves them with an easy to follow formula for creating strategically innovative customer experiences (or Unexpected Encounters) designed to drive radical growth in their own business. If you want your audience thinking dramatically differently about how to use innovation to attract, keep and engage more customers more often, this 60 - 90 minute main stage keynote presentation is exactly what you are looking for.

Fanatical Focus: Building the Four Step Foundation for successful Customer Touchpoint Innovation
The Fanatical Focus program is designed to help you help your customers answer one simple question. Why you? What should they do - or continue to do - business with you? What unique value do you bring to the market place that is so compelling that customers who need what you have simply can`t imagine going anywhere else to get it? What is the driving force behind your brand`s ability to attract, keep and engage more customers more often? Tough questions but Toni`s highly effective Four to the Core process will help you find your perfect answers. Because rest assured, if you can`t help your customers understand Why You!, your competitors will help your customers understand Why Them!

Unexpected Encounters: The Strategy
Learn How to Create Innovative Touchpoint Experiences that attract, keep and engage more customers more often
Unexpected Encounters - Innovative Customer Touchpoint Experiences that are strategically designed to influence what your customers will think, feel and do next - are the strategic core of putting CTI to work helping you to grow your business. This part of the program is the how to of identifying, prioritizing and creating your own unique Unexpected Encounters that will attract, keep and engage more customers more often so that you can grow your business. Imagine the Possibilities!

Curious Cultures: How leaders can create the CTI cultures they need to get the results that they want
Once leaders understand the principles of CTI the next step is to help them understand how to integrate CTI as a core value and core competency within their own teams. This final step in the CTI program provides leaders with the tools to take their teams from "me" to "we" and shows them how to cultivate more CTI ideas from more people more often so that everyone is working together to attract, keep and engage more customers.