Scott Deming

Biography

Scott Deming – A unique speaker with a compelling style. His presentations captivate, motivate and accelerate audiences to a new level of passion and commitment to delivering the Ultimate Customer Experience. And, his programs and processes help companies to achieve their Powerful, Emotional Brand.

In 1983 Scott Deming started his own marketing and advertising company-RCI, which eventually grew into a multi-million dollar organization servicing Fortune 500 companies and many other medium to large corporations across the country. Scott and his firm helped their clients successfully grow their businesses and beat their competition with what could be considered (by the conservative competition) as renegade branding, sales, customer service and communications programs. Not surprisingly, it was this very same progressive thinking that helped Scott’s firm realize uncommon growth and success over a twenty plus year period and achieve many awards, such as The Business Journal’s “Most Inspiring Business of the Year”.

Unlike many agency and branding professionals, Scott Deming knew early on in his career that great advertising alone was not going to build and sustain a powerful brand. Advertising was merely an awareness vehicle. If his clients were to truly grow their companies and create a powerful, emotional brand, they would do so by focusing more on relationships. They would do so by creating the ultimate customer experience and turning each and every customer into an evangelist.

Scott Deming’s “in the trenches” experience taught him the hard way how to create services, programs and relationships so unique that his own staff, vendors and customers rewarded him with the ultimate prize – Unwavering Loyalty. And now with a style and energy unlike any other, he teaches these successful techniques to corporations like Verizon Wireless; Wells Fargo; Okidata; USAA; GlaxoSmithKline; UTC Carrier; Servpro Industries and many others.

After a series of keynote presentations for Verizon Wireless’ kickoff meetings, associate marketing director Kevin Schiller wrote – “Thank you for delivering the most energetic, captivating, entertaining and meaningful presentations these groups have ever witnessed. You’re a pro’s pro!”

Scott Deming’s programs and unique presentations have appeared on television and radio shows, newspapers and regional and national magazines and trade publications. He has written articles on the topics of “Brand Building” and “Creating the Ultimate Customer Experience” for numerous magazines – including Entrepreneur Magazine.

Scott Deming’s Keynote and Seminar topics include:
Ž Creating the Ultimate Customer Experience
Ž Huge Results from Tiny Causes
Ž Turning Your Customers into Evangelists
Ž Creating that Powerful, Emotional Brand
Ž Understanding Trends to Predict the Future
Ž We’re Not as Great as We Think We Are

If your goal is to deliver that important business message and really make it stick, nobody creates a more memorable experience than Scott Deming. He integrates bottom-line and life changing business content with passion, humor and audience participation to deliver a presentation like you’ve never seen before. Discover what thousands of people from hundreds of companies have already experienced at your next event with Scott Deming.

Titles

Creating The Ultimate Customer Experience
The Butterfly Effect-Huge Results from Tiny Causes
The Paul "Bear" Bryant Team-Making Average People Great
You Don't Sell Stuff You Sell Service
Turn Your Customers into Evangelists
Understanding Trends to Predict the Future
Creating an Emotional Brand
Moving Your Boxes Through The Channel