Rob Bell

Biography

Rob Bell began teaching his customer service and communication techniques early in his tenure as Personnel Development/Education & Training Director for Dick`s Supermarkets, Inc. Drawing on 25 years of experience in leadership roles, customer service, and training, Rob makes it simple, clear and FUN to improve customer service and gain leadership skills.

Before becoming Dick`s Supermarkets` go-to-guy for Training and Remarkable Customer Service, as a former CPA, Rob worked as the Accounting Manager for a large trucking company, an auditor, and an adjunct instructor at the University of Wisconsin - Platteville. Rob now tours the country teaching the principles that have helped hundreds of companies and organizations improve their communication and service strategies.

Rob`s warmth and humor shine through in each presentation, allowing participants to gain insight into numerous aspects of corporate communication while giving them the tools to bring that insight into action. Rob`s presentations are high-energy and feature real-life anecdotes that are as fun as they are meaningful. Participants leave Rob`s presentations "fired-up" and supplied with the techniques they need to meet and exceed company goals and expectations.

Now Rob brings his high power message to companies world-wide. Rob`s presentations are high-energy and feature real-life anecdotes that are as fun as they are meaningful. Participants leave Rob`s presentations "fired up" and supplied with the techniques they need to meet and exceed company goals and expectations.

Rob`s presentations are fully customizable and are available in keynote, seminar, and workshop format.

Titles

Everything I Learned About Service, I Learned in the Express Lane
Every team member has the power to polish or tarnish your company`s reputation. When face-to-face with the customer, each person represents the whole organization. Remarkable customer service requires that every person in your company understands the fundamentals of consistent unsurpassed service.

The Power of Positive Leadership
Most people don`t quit companies - they quit supervisors. To provide remarkable service that result in long term business success, we must treat our team members as our very best customers.
Average happens by accident. Excellence happens on purpose!

The Power of Positive Choice
Who would you rather be around, a positive person or a negative person? Most people believe they`re positive. Are you positive you`re positive?