Nancy Friedman

Biography

Why choose Nancy?

She is a customer service expert, with real world experience who backs up the training material which Telephone Doctor has built and delivered to thousands of corporations over the years.

Nancy Friedman, the Telephone Doctor, is president and founder of Telephone Doctor customer service training. She is a well-known expert in customer service.

Nancy is a motivational business speaker with a business background and a proven track record of helping business owners on their paths to success. She has been delivering her powerful, motivational, humorous and educational programs to audiences for over 25 years.

The valuable information she offers has helped set the standards for corporations and associations across the country. She specializes in giving "how to" techniques based on real world experience.

An author of 7 books on the topic, she is an internationally recognized authority on customer service. She has appeared on hundreds of television and radio programs world wide including Oprah, Fox News, CNN, CBS This Morning, and Good Morning America to name a few. She`s been published in the Wall Street Journal and USA Today.

Telephone Doctor employs 27 fun loving folks in their 10,000 sq. foot building located in St. Louis, MO. Products and services are available in other countries and Nancy has delivered her programs in many of them. The Telephone Doctor training library is used in corporations all over the world. Customer service is, obviously, universal.

Publications

Titles

Hell Hath No Fury Like a Customer Scorned

How to be an Island of Excellence in an Ocean of Mediocrit

7 Traits of Being Successful

Coaching for Managers

Sales Skills From A to

Telephone Inquiries Are Not Always About Price (How to Capture the Call)

7 Touch Points of Communication (and a touch of social media - just a touch)

21 Golden Nuggets: Delivering UNEXPECTED Great Customer Service

How to Sell to Women

What`s Your Leadership/Management Style? (The DiSC Profile)