Lorna Riley

Biography

Named "Consummate Speaker of the Year," Lorna Riley is 25-year veteran international professional speaker, trainer, published author, and CEO of Chart Learning Solutions & the American Training Association. She is a member of the National Speaker`s Association and has earned the Certified Speaking Professional designation, an honored classification held by less than 8% of professional speakers.

Lorna`s background includes sales, management, education, and a wide variety of industries. She has created over 80 training programs, 4 Coaching Guides, 110 eLearning modules, and assessments in Sales, Leadership, Management, and Customer Service. Her organizations offer accountability programs, performance management, eLearning, workshops, keynotes, and hiring suitability assessments. She has presented over 1,000 programs to audiences worldwide.

Lorna has authored nine books, including co-authoring with Warren Bennis, James Kouzas, Bob Nelson, and Margaret Wheatly, three audio albums, is a frequent contributor to trade publications, and featured in national magazines and radio.

Publications

QUEST FOR YOUR BEST:
A Roadmap for Finding Fulfillment in a Challenging World!

This fascinating book will give you the roadmap for getting unstuck, solving problems, developing flexible thinking, and facing change, while increasing revenue, happiness, and personal satisfaction.

You`ll discover how to take charge of your life, increase your learning and skills, confront your fears, and gain from all you do. Bonus section shows how the hottest issues--change, leadership, motivation, empowerment, teamwork, and the learning organization all integrate into one!

Titles

CHANGE MANAGEMENT
~Thriving in Turbulent Times: From Breakdown to Breakthrough

CUSTOMER SERVICE
~Off-the-Chart Customer Service Results/Billions of Customers

LEADERSHIP/MANAGEMENT
~Off-the-Chart Leadership/Management Results Series
~How to Train and Motivate Staff When You're Too Busy and Don't Have Time!
~Bringing Out the Best in People

MOTIVATIONAL PROGRAMS
~Quest for Your Best Series
~Employee Appreciation

SALES/MARKETING/INFLUENCE
~76 Ways to Build a Straight Referral Business, ASAP! (Book available)
~Off-the-Chart Sales Results: Soaring Sales
~Influencing Without Authority

LIFE BALANCING/STRESS MANAGEMENT
~The Everyday Jackpot: Winning Your Vitality, Balance and Meaning in Life

PRESENTATION SKILLS/TRAIN-THE-TRAINER
~Off-the-Chart Training Results/Present Like the Pros

TIME MANAGEMENT
~Managing Time for Maximizing Results (Sales, Service, and Leadership groups)