John Tschohl

Biography

John Tschohl, called the "guru of customer service" by USA Today,Time and Entrepreneur magazines, is a best selling author, service strategist and president of Service Quality Institute, the global leader in customer service.

For the last 30 years he has solely focused on helping organizations drive a service culture through his technology built on practicality, simplicity, and common sense. With his credibility and focus on empowerment he has the ability to emotionally communicate the power of the service strategy from top executives to the total workforce.

Tschohl is dynamic, hard hitting, and inspirational. His experience and "guru" status provide the credibility critical to get management buy-in. He will create an emotional buy-in using measurable data that CEO`s respond to. His books are especially recognized and highly esteemed by senior executives as the most powerful must-reads in Customer Service. John`s message is based on common sense built around his 39 years in speaking, designing training programs, and developing a high performance workforce.

Featured on major television shows from Good Morning America, CNBC and PBS to USA Today`s cover story, newspapers, radio stations, and magazines from almost every corner of the world. John`s technology and books are in 11 languages, represented in over 45 countries, and 90 percent of Service Quality Institute`s business is international.

Publications

e-Service

From attracting employees who will drive your e-commerce business to developing and implementing a service strategy, Tschohl shares valuable insights that will put your company firmly on the road to success.

Loaded with facts, predictions, anecdotes, and role models, e-Service is a must-read for anyone in business. Whether you are currently selling products or services via the internet, or are planning to institute a cyberspace operation, this is one book you don't want to miss.

Tschohl draws on his extenive experience and expertise in customer service in sharing a wealth of information that will keep your customers returning to you -- and spending more money with you in the process.

The internet is growing faster than all the other technologies that have preceded it. Depending on the level of service you provide with this marvelous tool, the internet can send your sales skyrocketing--or nose-diving.

Titles

A Service Strategy Seminar - Creating a "Wow" Customer Experience
This keynote is for CEO`s and top management. I will show top executives why the Strategy works, how it impacts the company financially and then show them how to make it happen.

The Service Stratetegy

The Power of Speed

Creating A Highly Motivated Workforce

e-Service Competition

Nine Major Steps to Becoming Customer Service Driven

Customer Service Role Models

Don`t Hire Employees Who Hate Customers

Empowerment

Training Leaders and Employees

Service Recovery -- Loyal for life

International Role Models