Chip Bell

Biography

Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today`s picky, fickle, vocal and "all about me" customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Bell`s impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges.

He is considered a world renowned authority on customer loyalty and service innovation, writing over 400 articles for many business journals, magazines, and blogs. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, ABC, and his work has been featured in Fortune, Business Week, Forbes, Fast Company, Inc. Magazine, and Entrepreneur. He has authored six best-selling books including: Managing Knock Your Socks off Service; Customers As Partners; Magnetic Service; and Take Their Breath Away: How Imaginative Service Creates Devoted Customers. His newest is the best-selling book, Wired and Dangerous: How Your Customers Have Changed and What to Do about It. His books have been endorsed by the CEO or presidents of such service greats as Zappos, Starbucks, Ritz-Carlton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A and Southwest Airlines. Leadership Excellence Magazine listed him among the top 30 thought leaders in America.

Publications

Take Their Breath Away:
How Imaginative Service Creates Devoted Customers

What do Build-A-Bear, Zappos, Cabela`s, Enterprise Rent-A-Car, and Progressive Insurance have in common, other than incredible business growth? They all have created or reinvented the way they manage the customer experience in their industries. Value-added has gotten way too expensive; smart organizations focus on value-unique. Service innovation paves the way for a "take their breath away" experience that can overcome customer resistance to price during challenging economic times. Take Their Breath Away: How Imaginative Service Creates Devoted Customers is a national best-selling book and the foundation of Chip`s Innovative Service keynote. "This book explains the surefire method for growth and customer loyalty," says best-selling author Seth Godin. Southwest Airlines president Colleen Barrett simply says, "I LUV this fantastic book."

Titles

Innovative Service: Strategies for Creating Growth and Bottom Line Impact

Wired and Dangerous: How Your Customers Have Changed and What to Do About It

Customers as Partners: Building Profitable Professional Relationships That Last