Bill Catlette

Biography

Bill Catlette has worked in a variety of Human Resource management and executive capacities with some well known and highly regarded service distribution firms. His corporate ports of call have included assignments with Genuine Parts Company, the Atlanta-based distribution arm of NAPA; Automatic Data Processing, where he served as the company's Corporate Manager of Employee Relations; and Federal Express Corporation; where, as a Managing Director, he and his staff were responsible for developing many of the Human Resource programs which enabled that company to become recognized as one of the nation's 5 Best Managed Companies (Forbes), one of the 100 Best Companies in America to Work For, and, without question, one of the true "world class" service organizations. Upon leaving Federal Express in 1989, Bill founded The Westar Group, a human resources consulting firm which concentrates primarily on the areas of Employee Relations, Teamwork, Leadership Development, and Business Strategy. With better than 5,000 hours addressing business leadership groups, Bill is an accomplished speaker and seminar leader.

Publications

Contented Cows MOOve Faster: How Good Leaders Get People to Put More OOMPH! Into Their Work Workplace studies have repeatedly shown that most people, by their own admission, could contribute significantly more effort to their jobs if they really wanted to. Residing within each of us is a reservoir of effort that remains entirely under our personal control … discretionary effort. It dwells in the gap between what's required of us and what we're actually capable of. We call it Oomph! • Oomph! is when people set the alarm an hour early because they can't wait to get started. • Oomph! is when, after finishing their assigned part, they readily pitch in to help others. • Oomph! is when people view assigned goals or quotas as a minimum standard. • When people are Oomphing, time flies. • Oomph! is when people do things on their own initiative, rather than waiting to be told. • Oomph! is making extra effort to satisfy a customer or help a teammate. • Oomph! is good for your customers and shareholders—bad for your competitors. Good leaders at every level strive daily to get the benefit of that extra effort. Contented Cows Moove Faster is about how they do it, and how you can do it. It's about real people with real jobs going the extra mile, and the leadership behaviors that cause them to want to do it.

Titles

Leading Through the Storm: Uncertain Times demand Extraordinary Leadership. Contented Cows Give Better Milk: Your People...Your Profits The Journey Thus Far: Foundations for a Fabulous Future!