Tim Kirkland

Biography

Tim Kirkland is an author, speaker and consultant focusing on sales-building, service-energizing and team-building in the foodservice industry. His best-selling book, The Renegade Server is used in over 20,000 restaurants, hotels, retail locations and universities worldwide. He specializes in innovative ways to recruit, engage and retain today`s emerging, "Generation i" workforce. Leading brands that use Tim`s training materials and programs include Applebee`s, Burger King, Buffalo Wild Wings, Marriott, Kimpton, US Foods, MillerCoors, Beam Global and Sodexo.

Tim is an editorial contributor to Cheers Magazine, Nightclub & Bar Magazine and CokeSolutions.com. Many industry organizations utilize Tim`s consulting and expertise including The National Restaurant Association, the Council of Hotel and Restaurant Trainers, and the Society for Foodservice Management.

During his 25+ years in the hospitality industry, Tim has led beverage and training departments for numerous respected restaurant brands, been an award-winning operator and a successful restaurateur. His books and seminars focus on specific, actionable tactics that increase sales and intensify guest loyalty by aligning the interests of the company, the crew, and the customer. He delivers highly customized presentations on customer service, salesmanship, leadership and team engagement. Over 25,000 people attend his live seminars and workshops every year.

Tim is also a certified trainer and presenter for Sullivision.com, a company whose clients include McDonald`s, Coca-Cola, Starbucks, American Express, Outback Steakhouse, and Panera Bread, and hundreds of other industry leaders.

Tim is an alumnus of the Harvard Kennedy School and is CEO of Renegade Hospitality Group, which serves as a professional advisory resource to the restaurant, hotel, retail and customer service industries.

Publications

The Renegade Server:
Uncommon Strategies for Making More Money in 21st Century Food Service

Over the past several years, the number and variety of restaurants in North America has exploded. As a result, the average guest dines out up to 3 times more often than they did just a few years ago. This huge increase in dining occasions has caused some service to become homogenized. In many cases, the restaurant dining experience has become a routine process.

Tim Kirkland`s acclaimed book, The Renegade Serverhelps restaurants and service teams stand out among the growing competition by turning dining back into an experience. Tim uses uncommon in-sights to identify and debunk outdated ideas regarding tips (no longer stands for "To Insure Prompt Service!" ) and salesmanship (the up-sell is dead?!) and replaces them with fresh, immediately usable techniques for increasing tips by driving sales, creating devoted regulars, and aligning the interests of the server, the guest, and the restaurant.

Titles

The Renegade Restaurant: The Restaurant Uncommon Strategies for Making More Money in 21st Century Food Service

Layers of Loyalty: How to Create Raving Regulars and Make Them Return Soon and Often

Finders Keepers: How to Recruit, Engage and Retain Today`s Emerging Workforce